character recovery/password being reset

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AuteurMessage

Ushorran
1. Le 18/11/2010 à 23:31
i recently had my account hacked (saturday november 13th). i did everything right as getting new passwords and an authenticator. i did not change my email the first time though. i played that monday till like midnight. On tuesday it showed my account banned. wednesday i called support and he sent a ticket to the gamemaster. upon asking if i got hacked again he said that it was highly unlikely because i now have and authenticator attached. today, thursday, my account is reopen again. i was just wondering how long will it take to get my characters items/gold recovered?

Another problem i keep having now which i've read it happening to a couple of people is making me believe that i'm still being hacked somehow or someone is just messing with me. today (thursday the 18th) when my account was opened again, i created a new password for battle.net, new email address, different password for that email, and i still have the authenticator. For some reason though i've gotten 2 emails from noreply@battle.net saying that my password was reset and to click on the link to choose a new one. everything is legit, because i've just gone to the website and it was for sure reset and i was able to make a new one. why does battle.net keep resetting my password because i find it highly unlikely that i've been rehacked.

Roraks
2. Le 19/11/2010 à 20:47
The account was more than likely still being looked into when you logged in the first time, Ushorran. The account appears to be back under your control.

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